Refund policy

We offer a 14-day return starting from the date of receipt. This allows you to decide whether to keep or return the product. To be eligible for a return, the following conditions must be met:

The item must be in its original condition (unused, with tags attached).
The product must be in its original packaging.
A receipt or proof of purchase is required.

Return Shipping Costs

Return shipping costs are not covered by Branore.
If the order is:
- Refused at the door.
- Not picked up from the parcel shop.
- Incorrect address provided.
Customers are responsible for return shipping costs.

How to Request a Return

To initiate a return:

Email us at info@branore.com.
Once your request is approved, we’ll provide instructions on how and where to send your return.
Return shipping is your responsibility. Ensure you use Track & Trace for the return.

Please note: Returns without tracking information cannot be accepted.

Damaged or Defective Products

Inspect your product immediately upon receipt.
If damaged, defective, or incorrect, contact us within 24-48 hours by email. Provide a photo of the damage or defect.

Important: Refunds are not provided for items not reported within 24-48 hours, and items are not covered by warranty.

Exchanges Policy

One-time free exchange is offered.
No further return or refund claims can be made for replacement items unless there are damage or quality issues, which require prior approval.

After receiving and inspecting your returned item, we’ll notify you if the return is approved. If approved, refund processing will be completed within 10 business days via your original payment method.

Refund Policy

For a full refund, follow these steps:

Return the product using Track & Trace.
The refund will be processed after inspection of the returned item.
If no valid tracking number is provided, the refund cannot be processed.

Return Address

To receive a refund, please return your item with tracking information to the address we’ll provide once you’ve made your return request via email.